Pre-sales Service & Support
Based on customer’s technical requirements and existing process conditions, after fully accessing and maximizing customers’ technical, economic and environmental benefits, we optimize our design to get customer’s approval.
Service & Support During Sales
Detail manufacture schedule information can be provided periodically as requests as to make customer know the progress and inspect as per the confirmed ITP.
 
After-sales Service
  • We involve the on-site technical support into part of our products, from training operators’ safety and process procedures, guiding equipment erection, plant commissioning to urgent response in case of failure, we provide our customers strong technical support.
  • Instant communication with skype or telephone support can ensure customer to reach us in case any problem about our equipment or project.
  • We response customers’ operation breakdown in 2-4 hours, diagnose and reply, reach the site ASAP if necessary.
  • Our overseas offices or workshop in Germany, India, and South Africa, with sufficient stock of accessories and professional technicians, can offer timely and effective technical support.
  • Our service system sets regular customer returns and satisfaction survey to improve future work.
 
Spare Parts and Accessories
Wide range of accessories for our products:
  • Graphite Blocks (XYK)
  • Graphite Blocks (YKA)
  • Graphite tubes
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